Legal

Privacy Policy

Last updated: May 13, 2026

This Privacy Policy sets out the terms under which Yatendi, a product operated by Vitzi Tech LLC, uses and protects the information that its users and customers provide when using the site yatendi.com and the associated services.

Yatendi is committed to the security of its users' data. When we request personal information that can identify you, we do so ensuring that it is only used in accordance with the terms of this document. This Policy may change over time or be updated, so we recommend reviewing this page regularly to make sure you agree with any such changes.

Information we collect

Yatendi may collect personal information such as your name, contact details (email, WhatsApp number), business name, and demographic information. When necessary, we may request specific information to provide a service or respond to your inquiries (for example, product catalog data, business hours, or the commercial workflows of the business that will be served by the agent).

Use of the information collected

We use the information to provide the best possible service: maintaining a record of users, configuring and operating the conversational agent, improving our products and services, and sending you relevant communications (product updates, news, support). These emails or messages can be canceled at any time by replying "STOP" or writing to info@yatendi.com.

Yatendi is committed to keeping your information secure. We use encrypted infrastructure (AWS), good security practices, and constantly update our systems to prevent unauthorized access.

WhatsApp and Instagram conversations

So that the agent can serve your business's end customers, we process the messages exchanged through the connected channels (WhatsApp Business API, Instagram, web widget). These messages are stored securely and used only to:

• Generate automatic responses using language models.
• Keep customer memory to resume future conversations.
• Show you the conversations in your dashboard.
• Improve service quality (using aggregated and anonymized data).

We do not sell or share the content of conversations with third parties for advertising purposes.

Cookies

A cookie is a file sent for the purpose of requesting permission to be stored on your device. By accepting it, the cookie is used to obtain web traffic information and to make future visits to the site easier. It also allows us to recognize you individually to provide a personalized service.

Our site uses cookies to identify the pages visited and their frequency. This information is used only for statistical analysis and is then deleted. You can delete cookies from your browser at any time, although some site features may stop working correctly.

Links to third parties

This site may contain links to other sites that may be of interest to you. Once you click these links and leave our page, we no longer have control over the site you are redirected to and are therefore not responsible for the terms, privacy, or protection of your data on those sites. We recommend you review the privacy policies of each one.

Control of your personal information

You may restrict the collection or use of your personal information at any time. When asked to fill out a form, you can check or uncheck the option to receive information by email. If you subscribed to our newsletter or marketing, you can cancel it whenever you want.

Yatendi will not sell, transfer, or distribute the personal information collected without your consent, except when required by a competent judicial authority.

Information collected automatically

When you visit the site, we automatically collect certain information about your device: web browser, IP address, time zone, and some of the installed cookies. Additionally, as you browse the site, we collect information about the individual pages you visit and how you interact with the site. We call this "Device Information".

When we refer to "Personal Information" in this Policy, we mean both the Device Information and the information provided directly by the person.

How do we use your personal information?

We use Device Information to detect potential risks and fraud (in particular, your IP address) and, in general, to improve and optimize our site: for example, by generating reports and statistics about how our users browse and interact with the site, and assessing the success of our advertising and marketing campaigns.

Sharing your personal information

We share your Personal Information with third parties that help us process it, as described above. For example, we use Google Analytics to understand how our users use the site. You can learn more about how Google uses your Personal Information at Google's Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.

Service providers we use

To operate Yatendi we rely on technology providers that may process your information or that of your customers:

• Meta Platforms (WhatsApp, Instagram): to integrate with their official messaging APIs.
• Anthropic / OpenAI: for the agent's natural language processing.
• Amazon Web Services (AWS): for hosting, storage, and databases.
• Google (Calendar, Analytics): for appointment scheduling and site metrics.

Do Not Track

Please note that we do not alter our site's data collection and use practices when we see a "Do Not Track" signal from your browser.

Your rights

Under the data protection laws that apply to you, you have rights regarding your personal information, including the right to access, correct, update, delete, or port your personal data, and to withdraw consent to its processing. To exercise these rights, contact us at info@yatendi.com.

Data retention

We will keep your personal information in our records unless—and until—you ask us to delete it. The agent's conversations are kept while you have an active account with Yatendi; upon cancellation of the service they are deleted within the following 90 days, except where there is a legal obligation to retain them.

Minors

The site is not directed to persons under 18 years of age.

Changes to this policy

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.